About Parent Care
Parent Care is a premier Licensed Home Care Services Agency (LHCSA) serving families throughout New York with approximately 1000 caregivers. Services include home health care, CDPAP, pediatric home health care, hospice, elder care planning, companion care, home health aides, light housekeeping, and care coordination.
All in-service training was completed in person. Six-hour sessions were held twice per year, with class sizes of approximately 50 caregivers at a time, in order to meet the requirements as outlined by the Department of Health (DOH).
Accommodating schedules across nearly 1000 caregivers was logistically challenging and time-consuming. Hosting these sessions was costly and at times, required bringing in an outside RN when current staff members were unavailable to provide instruction.
Parent Care initially inquired about Showd.me 3-months prior to the start of the 2020 pandemic. Having online training in place during this time allowed them to reduce the number of resources required to manage training and offered an immediate way for their organization to remain compliant during the early stages of COVID-19.
Today, caregivers across four languages continue to complete training online. With Showd.me, team members can take courses on their own time and at their own pace. Employees are enrolled in training directly by a Showd.me account manager who also provides ongoing reminders to ensure courses are completed based on the assigned deadlines.
Working with Showd.me has also allowed Parent Care to expand training beyond standard DOH requirements to include topics such as Nursing Home Transition and Diversion (NHTD) training.
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