Case Study

Rockaway Home Care Boosts Training Completion Rates with Showdme

About Rockaway Home Care

For the past 25 years, Rockaway Home Care, a division of Foundation For the Elderly, a 501(c)(3) organization, has delivered home health and CDPAP services to NYC, Nassau and Westchester Counties. Today, over 2800 professional staffers provide care to over 4269 happy clients.

The Challenge

Managing compliance training internally and in person was ineffective and inefficient. Coordinating training sessions that accommodated all caregivers' schedules, especially across multiple languages, was a logistical nightmare and made it difficult for team members to meet requirements, leaving the organization with fewer caregivers on the schedule.

Additionally, office staff spent a significant amount of time scheduling and reminding caregivers about training sessions.

The Solution

Today, with showdme, caregivers can complete training on their own time and from their device. Making this process more accessible for caregivers drastically improves completion rates and reduces costs by eliminating the need for instructor time and physical training space.

Showdme’s fully managed service also frees up valuable resources for Rockaway Home Care, by managing the entire process from start to finish including program development, enrollment, completion monitoring, reminders, multilingual end-user support, and certificate management.

The Results

%

Completion Rate as of June 2024

Days

Average Time To Complete Post-Enrollment

Language Translations

(English & Spanish)

Showdme makes it easy for our employees to access training on their own time, boosting completion rates and ensuring compliance. But the real win is that showdme manages the entire process for us. It's freed up a tremendous amount of resources for our team, allowing us to focus on other important areas. We couldn't be happier!

Maxine Fried, Director of Patient Services

Rockaway Home Care

A view of the showdme compliance training experience across multiple devices

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