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QSRs, RETAIL & HOSPITALITY

Employers have a legal obligation to protect their employees from hazards in the workplace, and this includes all forms of workplace harassment. Also in situations, employers might be held liable for improper conduct that is exhibited between co-workers or between customers and an employee.

Corporations that operate in a franchise model where individual stores or local chains directly control restaurant operations have a responsibility of maintaining the company-wide workplace fairness and anti-harassment policies. It’s likely that managers are unaware or ill-equipped to handle workplace harassment issues and feel hesitant to contact the corporate office for direction, which is why anti-harassment training is so important.

For the retail industry, there is a heavy reliance on customer service and client transactions. When worker compensation is directly tied to customer satisfaction, employees may feel pressured to accept unwanted behavior from customers.